- These terms and conditions apply to the tickets sold in the Visit Vallisaari webshop, ”Island Hopping” tickets.
- The ickets will be delivered after the purchase to the email address given by the buyer. Means of payment are Finnish online bank services and debit/credit cards. The e-mail ticket should be presented upon boarding.
- Tickets bought from the Vallisaari webshop can not be changed or refunded unless special circumstances apply.
- In the case of illness, the whole price of the tickets will be refunded. If one family member is ill, the whole family’s tickets will be refunded. A doctor’s certificate of the illness will have to be provided for the tickets to be refunded.
- Should the trip be cancelled due to the shipping company; the whole price of the tickets will be refunded. The client is also able to use the tickets at another time and date, if he/she so wishes. The Company is not liable for any other possible economical losses the client may suffer, except for the ticket price. A full refund will be made also in case of severe weather, technical issues or epidemiological conditions that make it impossible to conduct the service in a safe manner. The client should contact customer service to negotiate if a refund or change of date for tickets should be applied unless ticket price has been immediately returned by the company. If case high capacity departures need to be cancelled, a processing delay might incur.
- In case the customer chooses the option for the ticket where no specific time is selected, the customer understands that there might be no room on the exact ferry the customer wishes to board. If the customer chooses not to wait for the next ferry, the ticket price will not be refunded. Seats for a specific return journey can be booked only through our group customer service. The boarding order for return journeys is groups, employees, other passengers in queue order.
Also, the company has no responsibility to ferry customers who miss the last ferry because they arrive too late at the pier.
- Tickets for specific departures can not be bought for the Circle Line; instead, the ticket for the Kauppatori-Vallisaari-kauppatori-line is used on the Circle line. The Company can not guarantee that there is room on the Circle line at a specific time, since the vessel on this line is much smaller.
- The ticket is a personal Day-ticket that gives the right to a one-way to and from Vallisaari island to Kauppatori and the liberty to travel on the Circle line without extra fee if there is room on the line. Additionally the shipping company offers the possibility to use the Kauppatori-Lonna-Suomenlinna water bus line free of charge. Problems on this line are not a reason for refunds. Seats on the Suomenlinna line cannot be reserved in advance (except for groups)
- The ticket is not valid on vessels of other companies.
- Changes to group bookings allowed until 24 hours before departure, after that a 100% cancellation fee will be charged.
Shipping company:
FRS FINLAND OY
PL 10, 10301 KARJAA
Customer service mon-fri (09-15): 0102023780
Email: info@frs-finland.fi
Vallisaari webshop internet pages: kauppa.visitvallisaari.fi
Vallisaari internet pages:
www.visitvallisaari.fi
The shipping company’s internet pages:
www.frs-finland.fi
Finnish company designation number (y-tunnus): 2538283-4
Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
www.paytrail.com
